THE PET MEDIC: FREQUENTLY ASKED QUESTIONS (FAQ)
Can a minor child sign up for classes?Yes minor children may sign up for any of our class training and must have an adult present at all times during the training session, whether it's online or in-person.- The adult accompanying the minor MUST be an individual over the age of 18 years old, NO EXCEPTIONS. - The adult accompanying the minor will be considered an active participant/student and must register for the course. - Please contact The Pet Medic directly for instructions to register for training.
How do I sign up for the Certified Pet First Aid & CPR Training course?You can sign up online by submitting the form located on our Pet First Aid & CPR Course Registration page.
How long is the training course?The Certified Pet First Aid & CPR Training course duration is approximately 6 to 6.5 hours for individual online training and 6.5 to 7 hours for group training.- Students are given scheduled breaks during the course, whether it's online or in-person.
Class time duration are carefully arranged and account for class lecture, hands-on training, student testing, question/answer sessions, and more.- Training may take the entire time, finish early, or extend pass the scheduled time slot.- Plan for the whole scheduled class time to be safe.- Group classes with more than 5 participants may take a little longer in order to accomodate all participating individuals testing and question/answers. In addition, training sessions that do not begin on-time due to waiting for participants to login or arrive and not returning from class breaks ontime greatly affect the time scheduled and allotted for training. - Late arrivals or returning from scheduled breaks late can cause the class to run longer or be canceled altogether.
How long is my Pet First Aid & CPR Certification good for?Pet First Aid & CPR Certification are good for 2 years.- Certfication expiration date is 2 years from the date of scheduled training.- The certification expiration date will be listed on your certificate.
Why are certifications only good for 2 years?Students typically don't stay on top of their training and will forget the information and skills they have learned during training. In addition, changes often happen with pet first aid techniques and protocols. In order to stay current and updated, all certifications are in good standing for 2 years.
After 2 years, you will need to retake the course in order to renew your certification.
Will we need to have a pet (dog or cat) to practice with during the class?Not at all. - Please read and review the Animal Attendance Policy below for information and additional details regarding pets in class : Animal Attendance Policy Due to insurance liability restrictions, no pets (dogs and cats) are permitted to attend in-person group class training sessions. This policy is strictly inforced to ensure the safety and comfort of all participants, both humans and animals.
Special Accommodations for Service, Working, or Therapy Animals:If you require the attendance of a service dog, state/city/county working dog, or therapy animal during a group in-person training session, please contact The Pet Medic ahead of the scheduled grouup training to discuss, make any necessary accommodations, and permit the instructor to inform our business insurance company to maintain compliance with liability regulations. I have a friend/family member that wants to sit in but isn't registered, can they join me as a guest for class?Unfortunately NO GUESTS (adults or children) are permitted to attend, sit in, observe, audit, or participate in any of The Pet Medic's Pet First Aid & CPR classes or additional courses whether it's online or in-person, unless specificially stated in the course description and/or guidelines. The Pet Medic and any individual hosting a group training session reserve the right to ask unauthorized/non registered participants to leave or pay the course fee to remain in the training session. - Individual hosting a group session is not permitted to allow guests or make exceptions without prior authorization or permission from The Pet Medic's instructor (NO Exceptions).
Are group classes available?Yes, group classes are available online or in-person in three different tiers: Group 1: Up to 5 people. Group 2: Up to 10 people. Group 3: Up to 15 people.
Any business, organization, or club wanting to host group in-person training at a designated training site or online must schedule at least two weeks in advance by submitting the form located on our Pet First Aid & CPR Course Registration page.
If your group is larger than 15 people, have questions, or need further assistance with scheduling group training, please contact The Pet Medic directly at (808) 724-4962 or firstname.lastname@example.org I want to take this course, but I hate doing online training. Do you have a location where I can go and attend a training class? Unfortunately no. The Pet Medic currently does not have a "brick and motor" location for classes. All courses through The Pet Medic are currently available live online via Zoom or in-person for groups with a training location that the instructor will travel to. Are the online training sessions pre-recorded? Is there a difference between online and in-person training? There are no pre-recorded courses offered through The Pet Medic. Any online course available through The Pet Medic is conducted live, in real time with the instructor via Zoom. - Instructor conducts lecture, training, student evaluations, and available to answers questions without delay. There is no difference between the training provided online or in-person. - The training provided and course fee is exactly the same, with the exception of group training scheduled off of the instructor's base location (Honolulu, HI). - Neighbor Hawaiian islands to the island of Oahu and out-of-state group training are subject to instructor travel fee.
Do you offer any other classes that don't require getting a certification?We are currently working on creating some specialty courses in pet first aid, pet safety, and more.
Unless specifically stated as a "certification course", any participant/student taking a specialty course will receive a Certificate of Completion if successfully meeting all the course requirements.
Class listings will be announced on our website, social media channels, and via our newsletter once they become available.
I forgot about my class and missed it, can I get a refund?Unfortunately no. Please read and review The Pet Medic's current Refund, Cancellation, and Rescheduling Policy below.
I can't stay for the whole class, can I still receive credit and pass?Unfortunately no.
All class participants must stay for the entire duration of the course, properly demonstrate all first aid techniques, and successfully pass the quiz at the end of training in order to receive full credit and pass.
If your schedule does not permit for you to stay the entire training session, it is recommended that you register for another date that works best for you.
What is the cancellation and refund policy for course training?All Sales Final:All sales for The Pet Medic's Certified Pet First Aid and CPR Training, to include any additional training courses offered, are considered final and non-refundable once the transaction is completed.
Cancellation and Rescheduling:Cancellation of any scheduled training session with the option to reschedule is allowed. - A maximum of two reschedules for a training session will be permitted.
Cancellation Guidelines:To cancel a training session, please contact The Pet Medic as soon as possible, before your scheduled training session at email@example.com or (808) 724-4962.
Timeframe for Rescheduled Training:We understand that unforeseen circumstances may arise, and will do our best to accommodate your reschedule request and find a suitable alternative training date and time. Any rescheduled training must be scheduled and completed within 3 months of the original scheduled training date.
Exceptional Circumstances:In case of unforeseen circumstances or emergencies, exceptions to the rescheduling limit may be considered on a case-by-case basis.
If you have any questions or require further assistance, please contact The Pet Medic directly at firstname.lastname@example.org or (808) 724-4962.